What to Expect

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Veterinary Emergency Care is an after- hours facility that provides emergency medical and surgical services for your pets when your regular veterinarian is not available. We act as an extension of your veterinarian’s health care. We have staff present 24/7 to care for hospitalized patients, but encourage you to see to your regular veterinarian during the day.  We want you to know what to expect as we work with you to provide quality medical attention for your injured or ill pet.

Triage

On arrival, your pet will be assessed by a staff member to see if they require immediate assistance, and to determine the seriousness of the problem. You will be given an admission form to complete at each visit to our hospital. Please understand that patients requiring more urgent attention will be seen by the doctor right away, even if they have arrived after you.

Physical Exam

You and your pet will be taken into an exam room, where your pet’s vitals signs are taken. Once this information is relayed, the veterinarian will examine your pet and ask questions to help determine the nature of the problem. If your pet is seriously ill, they may be taken directly to the veterinarian for immediate attention, and we will give you an update as soon as possible.

Treatment

You and the veterinarian will decide how best to proceed with treatment of your pet. You will be provided with a treatment plan, and a comprehensive estimate for cost of care. If your pet has to be hospitalized, you will be asked for a deposit that is equal to half of the estimate. You will be informed if there are any major changes in your pet’s condition, treatment plan or estimated cost of care.

Fees and Payment

Emergency assessment and exam fees are charged for each patient, which cover the initial examination and consultation with our veterinarian. Please contact the clinic for information regarding the amount of these fees.

All other services, treatments and diagnostics are additional. A staff member will provide an estimate of charges prior to doing any treatments or diagnostics in addition to the emergency assessment and exam.

We will ask for a deposit if your animal is being hospitalized and require payment in full when your animal is discharged.